“Service Wins”




Tip of the day,

The biggest “Win” happens everyday, when our phone rings and our personal phone buzzes, these are 100 percent oppertunities to exceed our customers perception.  Our professionalism matters, responding within a reasonable time makes all the difference.  How many discuss what’s the best time to call or check status?  This simple conversation will save you so much time and eliminates frustration.  Our busiest times are from __ to __, you fill in the blanks.  Having this simple conversation with your customers demonstrates how important you value their time.  I am simply amazed how much more is completed when you are afforded time.  Organization is key, and paramount when you exceed your customers expectation’s.  This simple modification in your process will enable you to be in control, and maximize your productivity.  I challenge those who are constantly  fighting with their receptionist everyday and why your customers are angry with you because you are not calling them back or providing an up-date or status.  Create this simple step and avoid all the headaches by creating this simple modification.  We all take our phones for granted and when they ring, we just let them ring.  I’m busy, no opportunities creates and drives more business each and everyday.  How many times should a customer be called?  Is it twice or three times, I would answer this one for you, in the 30 years of working in the automotive industry I never had a customer say, your consultant called me too many times.  Follow-up and stays inform is all they want.  (there is no number of times)

So create the processes required to enable you and your team much success and winning everyday.  “Happy today and happy tomorrow.”



2 thoughts on ““Service Wins”

  1. Pingback: “Service Wins” – thoughtsfromthefrontlawn

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